Updated 16 October 2026
30 days to request a return
Contact support@undernude.com within 30 calendar days after delivery with your order number and the items you wish to return. We will explain the next steps and give you the correct return address. Contacting us records your request; a return reference is an administrative aid and does not replace or restrict a valid legal withdrawal notice.
Condition of the items
For our voluntary 30-day return offer, items must be unworn, unwashed and in their original condition, with labels and any hygiene protection originally supplied intact. Inspection to assess fit must be limited to what is reasonably necessary. We do not apply a blanket exclusion simply because a product is a bra. Any statutory hygiene exception applies only where its legal conditions are met. These voluntary conditions do not reduce mandatory consumer rights.
Return postage
You pay return postage when you change your mind or choose the wrong size. Under Nude pays the reasonable return costs for a faulty, damaged or incorrectly supplied item; contact us for instructions before incurring those costs. Keep proof of postage and tracking. Do not use the dispatch address as a return address unless our team confirms it.
Faults, damage and incorrect items
Tell us promptly if an item is faulty, damaged or different from your order. Include a description and, where useful, a clear photograph of the item. The 30-day voluntary return window does not limit statutory rights concerning defects or conformity.
Refunds and packs
Accepted refunds go to the original payment method unless you expressly agree otherwise. We process the refund within 14 days after receiving your return or evidence that it was sent, without delaying any earlier deadline required by law. The refund reflects the amount actually paid for the returned items, including discounts. For a partial pack return, the discount is allocated proportionately; retained items are not retrospectively repriced. Original standard delivery charges are refunded where required by law. No restocking fee is charged.
Exchanges and cancellation
For another size or colour, contact us to arrange a return and, where available, a separate new order. If you want to cancel before dispatch, contact us promptly; we will confirm whether dispatch can still be stopped. A cancellation request is not an automatic refund confirmation.
Statutory withdrawal and other rights
Where EU/EEA or other mandatory distance-selling rules apply, they take priority. In particular, an applicable 14-day withdrawal right runs from receipt; a clear email declaration is sufficient and no reason is required. Where those rules apply, you have a further 14 days after notifying withdrawal to send the goods back. We refund within the statutory period and may withhold payment only as permitted by law until the goods or evidence of return are received, whichever is earlier. Where required, the refund includes the least expensive standard outbound delivery for a full-order withdrawal.