Returns & refunds
30 days from delivery. A clear process, with support at every step.
30 daysUnworn, unwashed and in the original hygienic condition.
Return postagePaid by you for a change of mind; paid by Under Nude for a fault or our mistake.
Tell us what you would like to return
Email your order number and the items concerned within 30 days after delivery. For a faulty or incorrect item, include a description and a clear photo of the item.
Get the right instructions
Our team will explain the next steps and confirm the return address. Contact us before posting your parcel or incurring return costs.
Keep your proof of postage
Keep the dispatch receipt and tracking details until the return is resolved. Refunds reflect the amount actually paid for the returned items.
support@undernude.com
View your orders in your accountYour statutory withdrawal, defect and consumer rights remain unaffected. A return request is not an automatic approval or refund confirmation.